InsightHub: Sam's Club HR Solution

Description:

The project aimed to consolidate Sam's Club HR data operations into a unified platform, offering comprehensive solutions for internal data requirements while enhancing data insights capabilities.

​

My Role:

I led the UX research, design, and testing phases, ensuring a seamless user experience across both mobile and web platforms. Collaboration with Walmart's business insights & analytics team was integral to aligning the product with organizational needs.

​

Product: 

The application serves as a one-stop-shop for all Sam's Club HR data needs, accessible via both mobile and web interfaces, with a focus on Android systems. Through intuitive UX design and rigorous testing, the platform streamlines data insights, empowering internal customers to make informed decisions efficiently.

​

Key Takeaways:

• Metric rationalization requires linguistic understanding and UX technical writing skills.

• Designers need to take time to understand the underlying data structure and systems so they design what engineering can actually build.

• Testing system loads for mobile devices must happen in the field, where old technology or poor connection could be the reason why users don't adopt the platform.

​​

​

Metrics:

• User engagement: Session duration & frequency of visits

• Error rate: Number of system crashes, number of data retrieval failures, page load time 

• Adoption rate & new users